Pastoral Support

Pastoral Support

If you have a worry or an issue, it’s always best to talk to an adult about it. On this page you will find information about who you can talk to at the academy, and some organisations you can talk to outside of school hours.

Speak Out

If you have any problems or issues, use this button to send an email to our student welfare team. Log in using your academy Google account – don’t forget to add @coopmanchester to the end of your username.

Advice from other students

Our student wellbeing team blog and share their advice at 

People you can talk to during a school day

You can speak to any member of staff you feel comfortable speaking to, but remember, there are some members of staff who have special responsibilities for your welfare:

  • your Tutor or Head of Family and your Year Group’s Learning & Pastoral Support Officer (LPSO)
  • Student Services and the Attendance Team
  • staff from the Special Educational Needs and Disabilities team or the English as an Additional Language team
  • our Academy Counsellorsfind out more here.
  • our Child Protection Team if you have serious concerns about something

Your LPSO is the best point of contact to enquire about additional support.

Supportive spaces for students

In the academy we have some special spaces to help students when they need some time out. This includes the Student Support Centre for SEND students and The Sanctuary which is a quiet space where students can work with fewer distractions. The Sanctuary was created for students with social and emotional needs, who benefit from quieter spaces and 1-2-1 support from our staff.

Parents and carers who feel their child would benefit from these spaces should speak to their child’s LPSO in the first instance.

People to talk to outside the academy

You might find you need to speak to someone at evenings, weekends and during holidays. We recommend the organisations below to our students.

A free, anonymous, confidential website where young people can go for online counselling support.

Childline | 0800 1111 |  

A free 24 hour service by phone and online. Their website has some great information about a range of problems.

Samaritans | 116 123 |

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Young Minds |

A website with lots of information about mental health and the services that are available from the NHS.

Staying safe online

Think U Know |

Thinkuknow is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline.

UK Safer Internet Centre

The latest tips, advice and resources to help children and young people have a safe and positive time online.

NSPCC – Keeping Children Safe Online

From setting up parental controls to advice on sexting, online games and video apps, we can help you to understand the risks and keep safe.